By the customer service we recieve from the manufacturers in this hobby. Collectively, It's actually better than Nordstrom. I had an elbow spilt on my Kalk stirrer, 2 years old. Emailed twolittlefishies to ask how to order a replacement. Here is their reply:
Dear Helen,
Easy- just send us your shipping address and we will send you two replacements.
How awesome is that!
Dear Helen,
Easy- just send us your shipping address and we will send you two replacements.
How awesome is that!
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