I haven't been around in a long time, but though I might share today's events.
So I was in the mood to add some coral to my 30 gallon reef. My little reef is primarily soft coral, but some how the colors have remained in the greens and purples. This has annoyed me for a while. I decided to order a orange monti cap and yellow fiji coral (both of which I have previously owned). I've heard great things with LiveAquria and they had what I wanted so I decided to go for it! The shopping took place Thursday morning, right before my 8 am class, so a bit spontaneous but I've had these two items on my list for a while so it was only spontaneous in the financial aspect I suppose. I have browsed their website before, and was always impressed with their detailed description of the items and care sheets. What impressed me more was the fact that I was given an estimated shipping date before I finished the order, and how quickly they shipped, the same day.
Then things got interesting. I waited, and waited today for the morning delivery only to receive an error message from UPS stating my apartment number was incorrect or missing. This frustrated me; However, the invoice had the correct shipping address. I promptly contacted UPS, but they quickly informed me that it would be delivered Monday, and there was nothing they could do. As a college student I do not own a car, so this was the worst thing I could hear - I suppose I could have hitched a ride from someone or taken the bus, but that's a different conversation. I called LiveAquaria's customer service, and they were very motivated to get this resolved. I could tell by what they told me that they made me priority. They said they would talk to UPS and then call me back. Time went by, I kinda gave up hope, and moved on to homework when UPS called me stating they were able to drop it off at an office near my apartment. Shortly after, LiveAquraria called to follow up with the matter. Long story not so short, I walked to the UPS store and was relieved to see it on the counter as I waited in line.
LiveAquaria told me they package their livestock with events like this in mind, and I could tell once I opened it. Although the coral were in bags for 7 more hours than I would have liked, they appear to be ok (currently acclimating). The bags were messy or foggy, and both pieces were larger than I expected. Considering both the invoice in my email box and their system had the correct address, I assume the issue was with making the label through UPS's system. I would recommend anyone who hasn't to check LiveAquraria out.
So I was in the mood to add some coral to my 30 gallon reef. My little reef is primarily soft coral, but some how the colors have remained in the greens and purples. This has annoyed me for a while. I decided to order a orange monti cap and yellow fiji coral (both of which I have previously owned). I've heard great things with LiveAquria and they had what I wanted so I decided to go for it! The shopping took place Thursday morning, right before my 8 am class, so a bit spontaneous but I've had these two items on my list for a while so it was only spontaneous in the financial aspect I suppose. I have browsed their website before, and was always impressed with their detailed description of the items and care sheets. What impressed me more was the fact that I was given an estimated shipping date before I finished the order, and how quickly they shipped, the same day.
Then things got interesting. I waited, and waited today for the morning delivery only to receive an error message from UPS stating my apartment number was incorrect or missing. This frustrated me; However, the invoice had the correct shipping address. I promptly contacted UPS, but they quickly informed me that it would be delivered Monday, and there was nothing they could do. As a college student I do not own a car, so this was the worst thing I could hear - I suppose I could have hitched a ride from someone or taken the bus, but that's a different conversation. I called LiveAquaria's customer service, and they were very motivated to get this resolved. I could tell by what they told me that they made me priority. They said they would talk to UPS and then call me back. Time went by, I kinda gave up hope, and moved on to homework when UPS called me stating they were able to drop it off at an office near my apartment. Shortly after, LiveAquraria called to follow up with the matter. Long story not so short, I walked to the UPS store and was relieved to see it on the counter as I waited in line.
LiveAquaria told me they package their livestock with events like this in mind, and I could tell once I opened it. Although the coral were in bags for 7 more hours than I would have liked, they appear to be ok (currently acclimating). The bags were messy or foggy, and both pieces were larger than I expected. Considering both the invoice in my email box and their system had the correct address, I assume the issue was with making the label through UPS's system. I would recommend anyone who hasn't to check LiveAquraria out.
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