Solid White Indicator on AI Hydra 26 HD

I emailed customer support, but they told me what i have already tried and has not worked.
The light indicator light is solid white. I have tried to hold the button on the back of the light for five seconds. Nothing. ten seconds nothing. Unplugged light and then while holding the button plugged the light back in, held button for five seconds, the light rapidly flashes blue/green, then starts to blink blue, then a few minutes later it turns solid white. Ten seconds with same method. same outcome. solid white indicator light. Anyone got any help please? I really like this light, but if i can not figure this issue out, I am gonna return them and get something different.