I spoke to John Ngyen on the phone this morning, whom is the Director of customer service for Hydor in Sacramento, California.
They are claiming that it is IMPOSSIBLE for their pump, to crack my tank. I clearly took a video (among other videos) that clearly show that the crack, went RIGHT through where their "super safe" magnet system was placed. They are blaming it on the tank manufacturer, the tank manufacturer is blaming it on the pump. I need direction here please. I will "test" the pump to see if it vibrates or something... but they are saying even if i send it to them "they wont test it" so its a who cares situation... Ive lost live sand, creatures, and jugs and jugs of nutri-seawater at 24.99/ea...
Please anyone advise me as to what i do next?
--------------------------------------------------------------------------------------
Hello Christopher,
How long have you had the tank? It is impossible for a pump to crack a glass aquarium since the magnets are just to hold the pump in place, the 850 pump is not a big pump either.
The pressure in the tank with water is much stronger than the pump which is only 5w.
Hydor USA, Inc.
Customer Service
4740 Northgate Blvd #125
Sacramento, CA 95834
From: Christopher Woodard
To: HYDOR
Date: 10/26/2014 11:53 PM
Subject: Nuovo Contatto dal Sito Hydor - eng
________________________________________
Nuovo Contatto dal Sito Hydor - eng
Nome : Christopher
Cognome : **
Azienda :
Paese di provenienza : Nord America
Telefono : 775***
Messaggio : Dear sir or madam I just recently purchased the koralia evo 850 from petco. I installed the pump inside my fish tankt tonight. I followed all the directions and follow the instructions completely.. After the pump was installed and running for approximately 15 minutes my aquarium cracked from the top straight down to the bottom. The crack was through where the magnet was placed. This has the ultra safe magnet and it states that it is a super safe magnet + suction cup up to 15 millimeters. This pump cracked my aquarium and I am requesting something to be done about this. Below are pictures and videos of the damage. I will call in the morning. This is a saltwater setup. Below is a video I just created just now. drive. google. com/folderview?id=0B8XuU8_nLOq7LXhJNmpwbV9VaFk&usp=sharing
Citta : Sparks
Provincia : NV
Motivo del contatto : Service/Warranty Requests
Clausola di riservatezza
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They are claiming that it is IMPOSSIBLE for their pump, to crack my tank. I clearly took a video (among other videos) that clearly show that the crack, went RIGHT through where their "super safe" magnet system was placed. They are blaming it on the tank manufacturer, the tank manufacturer is blaming it on the pump. I need direction here please. I will "test" the pump to see if it vibrates or something... but they are saying even if i send it to them "they wont test it" so its a who cares situation... Ive lost live sand, creatures, and jugs and jugs of nutri-seawater at 24.99/ea...
Please anyone advise me as to what i do next?
--------------------------------------------------------------------------------------
Hello Christopher,
How long have you had the tank? It is impossible for a pump to crack a glass aquarium since the magnets are just to hold the pump in place, the 850 pump is not a big pump either.
The pressure in the tank with water is much stronger than the pump which is only 5w.
Hydor USA, Inc.
Customer Service
4740 Northgate Blvd #125
Sacramento, CA 95834
From: Christopher Woodard
To: HYDOR
Date: 10/26/2014 11:53 PM
Subject: Nuovo Contatto dal Sito Hydor - eng
________________________________________
Nuovo Contatto dal Sito Hydor - eng
Nome : Christopher
Cognome : **
Azienda :
Paese di provenienza : Nord America
Telefono : 775***
Messaggio : Dear sir or madam I just recently purchased the koralia evo 850 from petco. I installed the pump inside my fish tankt tonight. I followed all the directions and follow the instructions completely.. After the pump was installed and running for approximately 15 minutes my aquarium cracked from the top straight down to the bottom. The crack was through where the magnet was placed. This has the ultra safe magnet and it states that it is a super safe magnet + suction cup up to 15 millimeters. This pump cracked my aquarium and I am requesting something to be done about this. Below are pictures and videos of the damage. I will call in the morning. This is a saltwater setup. Below is a video I just created just now. drive. google. com/folderview?id=0B8XuU8_nLOq7LXhJNmpwbV9VaFk&usp=sharing
Citta : Sparks
Provincia : NV
Motivo del contatto : Service/Warranty Requests
Clausola di riservatezza
Le informazioni contenute o allegate al presente messaggio sono dirette unicamente ai destinatari sopra indicati. In caso di ricezione da parte di persona diversa è vietato qualunque tipo di distribuzione o copia. Chiunque riceva questa comunicazione per errore è tenuto ad informare immediatamente il mittente e a distruggere il messaggio.
Confidentiality notice
The contained or attached information to the present message are directed only to the indicated addresse above. In case of reception from part of various person any type of distribution or copy is prohibited. Anyone receives this communication for error is held to inform immediately the sender and to destroy the message.
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