User cp gone?

After 3 hours, 7 emails and trying to every possible way around the mandatory password reset I finally got logged in. No back on enhanced mode or default there is no user cp or place reset my password word to personalize. Android s6 active brand new phone this is the only site I have had many challenges with. It so frustrating because it has the best info . I actually tried creating another login but my email was already in use and screen would not return.
Can you help with user cp ?